NDIS Support Coordination Services

Why do I need a support coordinator?

Navigating your NDIS plan can be tricky. Your support coordinator is there to help you find and connect with the right service providers to meet your needs and achieve your goals. This includes all types of support in your NDIS plan, such as informal, mainstream, community, and funded support all whilst ensuring you are informed, included and in control of the choices you decide so you can navigate your NDIS path with confidence.

Centacare’s Support coordinators will help you get the most out of your NDIS plan from start to finish.

We do this by helping you:

Understand your NDIS Plan – When you first receive your NDIS plan, it can be overwhelming. Your support coordinator will work with you to decode your plan and identify the supports that would be most beneficial to you.

Find Local Providers – With so many service providers available, sourcing the right one can be challenging. Our support coordinators will match you with providers that fit your needs, goals and budget and connect you with them.

Setup Service Agreements – Once you’ve chosen a service provider, your support coordinator will help set up a service agreement to ensure you receive quality care. Support Coordinators take a care of the finer details, from contacting the provider to keeping the agreement on file.

Providing Ongoing Guidance – As NDIS experts, our support coordinators offer advice and guidance throughout your NDIS journey. They are there to answer questions and resolve any issues that arise with providers.

As your support coordinator we:

Help you find:

• Plan managers
• Allied health services

Help you to:

• Understand and implement your NDIS plan
• Connect you with supports and services
• Establish and maintain these supports
• Plan and coordinate your support appointments

Help you by:

• Coordinating with LAC’s and other agency supports when an emergency or crisis arises.

Who is eligible for a Support Coordinator?

Unlike plan management, Support Coordination isn’t available to all NDIS participants. The NDIS funds it in certain cases, for example when:

• Participants are likely to build the skills and confidence needed to navigate the NDIS on their own. This is called capacity building, and it’s a key part of support coordination.
• Participants don’t have an informal support network, such as family or friends, who can help them find and connect with service providers. If you don’t have someone to provide this type of support, the NDIS might fund a support coordinator for you.
• Participants are likely to benefit significantly from having a support coordinator.
• Participants are new to the NDIS, receiving their first plan, or going through a major life change.

The NDIS reviews each participant individually to see if they’re eligible. If you request funding for support coordination in your planning meeting, the NDIS will consider your situation to decide if you qualify.

Where do we service?

We provide services to the South West NSW Region including:

• Albury
• Berrigan
• Coolamon
• Griffith
• Junee
• Leeton
• Lockhart
• Mulwala
• Narrandera
• Tumbarumba
• Wagga Wagga

How are we different?

At Centacare our focus is on providing a service that centres around accessibility, accountability and expert advise you can trust delivered by our passionate, empathetic and knowledgeable team. And we deliver this to our happy clients knowing we don’t charge anything above the NDIS charter for any of our services.