Employee Assistance Program (EAP) – An employers guide

What is the EAP?

The EAP (Employee Assistance Program) provides short-term counselling support to employees to assist with their emotional and psychological wellbeing. It is an essential business tool for enhancing employee wellbeing, reducing turnover and increasing productivity by addressing a wide range of personal and work-related challenges employees may face.

Workplaces need people

People need support


Did you know 1 in 5 Australians will encounter a mental health condition in any given year?
How we address these challenges and the speed at which we recover depends on various factors, with the primary factor being the support network we have in place the strength of our support system.

Engaging an EAP provider with an understanding of your organisation and the unique challenges encountered by employees can more effectively equip your employees to navigate challenges and adapt to change.


Good for staff. Good for business.

Investing in EAP benefits everyone


Investing in the EAP benefits staff and businesses in a variety of ways.

Reduced employee turnover

When a company meets its employees’ mental health needs, it fosters a sense of appreciation and recognition, ultimately leading to higher employee retention rates.

Increased productivity

Employees who receive support are inclined to work more efficiently.

Reduction in absenteeism rates

Employees who receive counselling and access to tools for managing their mental health issues are less likely to face mental health-related impair.

Work-Life balance

EAPs can provide guidance on achieving a healthy work-life balance. This can improve employee satisfaction, reduce burnout, and enhance retention rates.

Cost savings

A decrease in absenteeism, workplace injuries, and reduced productivity translates to significant cost savings for the company.

Crisis intervention

In times of crisis, such as a workplace accident or a traumatic event, EAPs offer immediate assistance to affected employees, helping them cope and recover.

Conflict resolution for better workplace relationships

EAPs often include conflict resolution services to help employees navigate workplace disputes and maintain a harmonious working environment.

Competitive advantage

Providing an EAP can give your business a competitive advantage when recruiting top talent. Many job seekers value companies that prioritise employee well-being.

Find out more

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Enquire EAP Services
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Unlock a healthier, happier, more productive workplace today! Talk to Centacare about our EAP today!