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CODE OF ETHICS

All members of staff and volunteers of Centacare will adhere to policies, programs and procedures which:

• Protect and uphold every person’s right to live with dignity.
• Respect the fundamental and central role of the family in society.
• Acknowledge the individual’s right to:
  • Live a full life without undue social control and unwarranted interference.
  • Participate in decision-making processes affecting their personal and community life.
  • Ensure services are available to all people whatever their race, ethnic background, creed, sexuality or disability.
  • Uphold confidentiality on information within the limits of the law.

OUR RESPONSIBILITIES TO OUR PARTICIPANTS

Centacare recognises and upholds its responsibilities to clients. The agency will:

• Advise clients of their rights and provide a written copy of such rights as requested.
• Treat individuals with respect and preserve their rights to dignity and privacy.
• Advise clients of Centacare’s confidentiality policy advise clients of the grievance and/or complaints policy and provide a copy upon request.
• Refer and liaise with other services of Centacare and/or external agencies as appropriate.
• Where appropriate, encourage service users and their carers to have the support of another person to act as their advocate and promote best practice and quality of service.
• Ensure access to services is equitable.