Support
With Your
Work-Life


Who is this service for?

Centacare’s Employee Assistance Program (EAP) is designed to enhance the emotional, mental and general wellbeing of all employees and may include services for immediate family members.

Learn More About

Employee assistance program

Centacare offers counselling, support and debriefing to employees of various government and non-government agencies and the private business sector.

The Employee Assistance Program can help when personal, family or work issues are impacting on your wellbeing or quality of life.  Talking with a counsellor can help you identify problems and find strategies to deal with or manage them.

Assistance that EAP can provide:

Employment Assistance Program (EAP) can offer short-term, solution-focused counselling.  The counselling discussion is informal, friendly and focused on your needs.  It can be provided face-to-face or over the telephone, whichever is more convenient to you.

EAP counselling can help you:-

  • Clarify a problem
  • Identify options
  • Develop plans to approach difficult issues in a constructive manner

Your Employee Assistance Program (EAP) provides counselling and support to all employees and immediate family members.  This service, provided by your employer, is free, voluntary and confidential.

EAP is:

  • Free
  • Confidential
  • Independent of your workplace
  • Can be face-to-face or by telephone
  • Provided by experienced and qualified practitioners

Our EAP services provide short term counselling, workplace mediation, coaching , and critical incident
support and debriefing to employees of government, non-government agencies and the private business
sector.

Why seek EAP?

EAP aims to provide a safe and confidential space to discuss any concerns and to find a resolution of both work and personal problems that may be adversely affecting your performance at work and personal wellbeing.

Talking to a trained professional away from your workplace can help:

  • Clarify a problem
  • Identify options
  • Develop plans to approach difficult issues in a constructive manner
  • The counselling discussion is informal, friendly and focussed on your needs.

When should you contact Centacare?

How you feel is always a good way of judging when you might need assistance. Call us if any of the following is affecting you:

Professionally

  • Lack of concentration or distracted by problems at work
  • Getting tired or sick
  • Having days off
  • Feeling emotional or stressed
  • Unable to cope with change
  • Career concerns
  • Being involved in conflicts
  • Burdened by everyday concerns
  • Workplace bullying or harassment

Personally

  • Balancing work and family
  • Relationship issues
  • Parenting decisions
  • Depression & Anxiety
  • Communication problems
  • Anger management
  • Separation and divorce
  • Insomnia or sleep problems
  • Grief and loss

Service Info

Delivery, forms & how to book

FEES: FREE for participants.

DELIVERY: This service can be provided face-to-face, over the phone, or via Skype; whichever is more convenient to you.

HOW TO APPLY: You don’t have to tell anyone in your organisation that you want to access EAP at Centacare. Just contact our main office and EAP referral centre on 1300 619 379 or email us. Alternatively, you can speak with the HR team at your organisation and they will help you to get in contact with us.

FORMS

HOW TO APPLY: For further information or to register your interest please contact Centacare South West NSW call 1300 619 379 .

An initial intake appointment will be offered and your circumstances assessed to make sure you are placed in an appropriate program or with a specialist counsellor.

When you contact us:

You will be asked to identify your employer and will be allocated a specified number of FREE sessions available to you.

If you wish to continue to receive support after these sessions are completed we can refer you to our other counseling services or put you in touch with other Agencies that can help you.