here for transparency
Policies & Governance
Find important documents on ethics, safeguarding, privacy, consent forms and your rights.
Ethical practice | Safeguarding | Privacy | Forms & Accountability
Our responsibilities
Code of Ethics
All members of staff of Centacare South West NSW adhere to policies, programs and procedures that protect dignity, respect families, ensure equity, and uphold confidentiality.
Guiding Values
Our Ethical Principles
Dignity
Protect and uphold every person's right to live with dignity
Family
Respect the fundamental and central role of the family in society
Equity
Ensure services are available to all people regardless of background
Confidentiality
Uphold confidentiality on information within the limits of the law
Your Rights
Individual's Right to Live Fully
Live a full life without undue social control
Participate in decision-making processes
Our Committment
Our Responsibilities to Participants
Centacare South West recognises and upholds its responsibilities to clients. We are committed to providing transparent, respectful, and equitable services.
- Advise clients of their rights and provide a written copy as requested
- Treat individuals with respect and preserve their rights to dignity and privacy
- Advise clients of Centacare's confidentiality policy
- Advise clients of the grievance and/or complaints policy
- Refer and liaise with other services as appropriate
- Encourage service users and carers to have advocacy support
- Ensure access to services is equitable
Built on Trust
Our ethical framework ensures every interaction is grounded in respect, transparency, and genuine care for the wellbeing of all people we serve.
Learn More About Our Values
Your Voice Matters
Policies, Forms & Key Information
Access important documents on safeguarding, privacy, consent, feedback and more. Compliments, complaints, and consent forms | Safeguarding & privacy policies | Client and carer rights.
Have feedback to share?
We welcome your compliments, complaints, and suggestions to help us improve.
Leave a Complaint or Compliment
Clients & Carer Forms
Safeguarding policies
Our Committment to Child Safety
Centacare is committed to ensuring the safety of all children and young people. Our organisation is fully compliant with the recommendations of the Office of the Children's Guardian.
How to provide
Feedback, complaints & compliments
At Centacare South West NSW, we are here to support people with care, respect and fairness. We are committed to providing services that are welcoming, inclusive and accessible to everyone, particularly people who may be vulnerable or experiencing disadvantage.Your feedback helps us improve and make sure we are doing our best for the people and communities we serve.
